FAQs

Our products

Where are the clothes made?

Our clothes are designed in the UK and ethically manufactured in a family run factory in Portugal.

 

What are MyJamas made from?

100% organic cotton. All our clothing is OEKO-Tex 100 standard rated - essentially no nasty chemicals in the dyes etc so especially perfect for those little ones with sensitive skin.

 

What are the sizes of your MyJamas?

We go up to age 5. All our pyjamas are designed to last you the full year with slightly longer tops and cuffs for those growing limbs. Sizes are age 1y-2y, 2y-3y, 3y-4y and 4y-5y. Please see our size guide for more detailed information.

 

What packaging do you use?

All our products are sent out wrapped in tissue paper with a lovely sticker to secure it in place. We use recycled plastic bags to post our items out in, this ensures your items arrive dry and they fit through most letterboxes, so no trips to the post office to collect items if you’re not home. Please note if you order multiple items, they may not fit through your letterbox – it’s just the laws of physics.

 

Your order

Can I track my order?

We are able to track whether you order has been delivered, so if your order hasn’t arrived within 7 working days, please do contact us at hello@listerandbruce.com.

 

Can I get a gift receipt?

If you would like a gift receipt, please email us at hello@listerandbruce.com before you place your order.

 

Can I have my order gift-wrapped?

Unfortunately, we do not offer a specific gift-wrapping service but all of our items are carefully wrapped in tissue paper and closed with a lovely Lister & Bruce sticker – we would certainly be happy to give them out as presents like that.

 

Do you ship abroad?

Yes, we ship to both Europe and the rest of the World, using an International Tracked service. Please see below for more information and prices. 

 

Do you give refunds?

We really hope you are happy with your purchase, but we do offer a 14 day returns policy for items that are unused and in the same condition in which they were supplied.  Unfortunately, we are unable to offer refunds for items purchased in the sale. Please refer to our Returns Policy for full details. You can also download our returns form here.

 

My Delivery is urgent, can I have it sooner?

If you have an urgency with your order, please contact us directly via email on hello@listerandbruce.com or by calling 01134 360828 and we will try and accommodate your request.

 

Delivery

How much is delivery and how long will it take?

Deliveries are shipped via Royal Mail in the UK and you have 2 options. The following is based upon the order being placed by 2pm on the day of purchase. The first option is £2.99 and should take 3-5 working days. The second option is £3.99 and should take between 1-2 working days for UK mainland, however during busy periods or adverse weather this may take longer, in which case we will highlight the delay online whenever possible and email you with any foreseeable delays.

For International deliveries we use a tracked service. The cost is £8.50 for Europe (4-6 working days) and £10.00 for the Rest of the World (6-8 working days).

If you require a next day service (UK only), please contact us on 0113 4360828 and we will try and accommodate your request.